Category Archives: Crisis Management

December 12, 2017

Recommended Books in 2017: Anticipating and Grappling with Complex Change

How to anticipate change, understand it when we are in the midst of it, and grapple with its potential implications are terribly slippery subjects.  Over the course of 2017, I have recommended a number of new and slightly less new books that do a great job of putting these complexities into plain, elegant English, while …

August 31, 2017

Upcoming Webinar: Drive Organizational Change with a Powerful Narrative

If you are already know you’re interested in taking the Webinar, Using Strategic Narratives to Accelerate Organizational Change on September 12th from 1 – 2 PM EDT, you can accelerate right now and sign up at the Association for Strategic Planning HERE.  Don’t forget your 25% Discount for being a reader of this blog — use the code …

April 24, 2013

Post-Boston: A More Effective Battle of Ideas (Part II)

Boston Marathon

Reprinted from The Globalist,  April 24, 2013  Instead of getting sucked into heat-of-the-moment reactions to Boston, let’s base our responses on a more stable paradigm of contemporary global terrorism. To fight a battle of ideas successfully, one must first show what one is going up against. Amy Zalman makes the case that there are three …

April 24, 2013

Post-Boston: Keep Calm and Think Clearly (Part 1)

Boston Marathon

Reprinted from The Globalist, April 23, 2013 The Boston Marathon bombings provide an opportunity for the United States to consider how to combat extremist ideas more effectively than it did a decade ago. But this is not the time to let fear and uncertainty drive us into misguided and — as importantly — ineffective forms …

January 23, 2013

Resilience Narratives Key to Resilient Systems

The 2013 World Economic Forum Conference that began today in Davos is dedicated this year to resilient dynamism. As Arianna Huffington noted earlier in the day, the key concept that gives rise to the need for resilience is our global interconnectedness. Quoting Rockefeller Foundation President Judith Rodin, she cites five attributes that resilient systems characteristically …

August 20, 2012

Narrative Believability Trumps Probability in Decision Making

We are not statisticians by nature, but storytellers.  Why don’t we make better use of that insight in our effort to predict and understand complex problems? British economist John Kay presented the following problem in a recent Financial Times column When Storytelling Leads to Unhappy Endings: Linda is single, outspoken and deeply engaged with social issues. …

July 21, 2012

How Power Works in the 21st Century

We live in stories.  That is, we are always in the process of trying to make sense of what is happening to us and around us.  That process drives us – to vote, to go into the street and fight for a nation, to make changes in how we consume, or to do none of …

April 23, 2012

Measuring National Power

>Has the Eurozone crisis led to a loss of European Union power? Washington D.C. was even more full of diplomatic cars and dark suited men than usual this weekend, as the the World Bank and International Monetary Fund held their annual spring meetings. Historically dedicated to shoring up ‘developing’ regions, this year’s focus was on …

October 23, 2011

Overconfident Narratives Skew Decision Making

In his new book, Thinking Fast and Slow, Princeton professor and Nobel Laureate Daniel Kahneman describes how, as a psychologist serving in the Israeli army, he selected candidates for officer training based on their success in a series of leadership tests.  Despite his own and his colleagues confidence in their choices, “the evidence was overwhelming”: …